Products & Services Warranty Coverage
Xd Creations Installations
All Xd Creations installations include a 30-day warranty period assuming the products were purchased through us directly. Products are always covered under their own warranty period which is listed below or directly under the product listing page. Even though a product may be under warranty, the labor associated with the replacement of the product will be considered billable labor hours at a rate of $55/hr.
Xd Creations HID Ballasts, Bulbs, & Systems
All Xd Creations provided HID components are covered under a minimum 3 year worry free warranty, with proof of purchase.
Projector Retrofit Craftsmanship Warranty
Each projector conversion we offer feature a Lifetime Craftsmanship Warranty which covers any defects directly related to the services performed by Xenon Design Creations. The customer is required to pay for return shipping costs related to warranty repair work, we take care of the warranty related service as well as the return shipping costs. *Expedited shipping services are extra. Since there are inconsistencies and slight variances within all headlight components & mounting points, we cannot guarantee the projectors to be perfectly aligned during certain conversions; however the services required to correct the issue are fully covered under our Craftsmanship Warranty. We use a laser guided alignment system to help us perfect the alignment, so chances for any errors are extremely slim; but possible. We are stating this just as a warning, and not intended to worry anyone. We stand behind the work we do and will do what it takes to make all parties satisfied in the end.
Condensation Warranty
While we cannot guarantee that condensation will not occur, we take all the precautions possible to make sure it does not occur. The opening and resealing of any headlight by anyone other than Xenon Design Creations is not recommended and will void this condensation warranty. There is no condensation warranty on any headlight that has been previously opened prior to the Xenon Design Creations service. Many times, we see headlights that have never been opened for any type of modifications, which have traces of condensation and/or debris. In some cases, this can be a result of not using proper rear headlight caps or even a poor seal from the factory. If condensation occurs within 1 year of the original purchase date, we ask the customer to ship the lamps back to us so we can reseal them. Any related shipping costs will be charged to the customer. Every set of lights we open receive additional butyl sealant to prevent condensation issues.
Angel Eye / Strip / Demon Eye Warranty
Xenon Design Creations supplies only high quality and trusted LED powered angel eyes, strips, and demon eyes. However, due to the nature of the environment where these products are installed, they are only covered under the products warranty period. Any related labor to repair or replacement, will be charged directly to the customer.
Painting Warranty
Xenon Design Creations painting services are under warranty in the event of any chipping, fading, or other paint related issues for 1 year. Due to the sealant environment of a headlight, haze on the inner lenses can form over time; which is not covered under any warranty. If any portion of the housing is directly in front of the projector, it is possible that the paint becomes greasy or even bubbles up; which also is not covered under warranty.
Aftermarket / Non-OEM Headlights Warranty
Aftermarket headlights are excluded from any type of craftsmanship or condensation warranty. Should the lights need to be serviced, there may be an additional charge for labor due to poor quality and inconsistency issues. We determine the warranty claim on a per case basis.
Xd Creations Installations
All Xd Creations installations include a 30-day warranty period assuming the products were purchased through us directly. Products are always covered under their own warranty period which is listed below or directly under the product listing page. Even though a product may be under warranty, the labor associated with the replacement of the product will be considered billable labor hours at a rate of $55/hr.
Xd Creations HID Ballasts, Bulbs, & Systems
All Xd Creations provided HID components are covered under a minimum 3 year worry free warranty, with proof of purchase.
Projector Retrofit Craftsmanship Warranty
Each projector conversion we offer feature a Lifetime Craftsmanship Warranty which covers any defects directly related to the services performed by Xenon Design Creations. The customer is required to pay for return shipping costs related to warranty repair work, we take care of the warranty related service as well as the return shipping costs. *Expedited shipping services are extra. Since there are inconsistencies and slight variances within all headlight components & mounting points, we cannot guarantee the projectors to be perfectly aligned during certain conversions; however the services required to correct the issue are fully covered under our Craftsmanship Warranty. We use a laser guided alignment system to help us perfect the alignment, so chances for any errors are extremely slim; but possible. We are stating this just as a warning, and not intended to worry anyone. We stand behind the work we do and will do what it takes to make all parties satisfied in the end.
Condensation Warranty
While we cannot guarantee that condensation will not occur, we take all the precautions possible to make sure it does not occur. The opening and resealing of any headlight by anyone other than Xenon Design Creations is not recommended and will void this condensation warranty. There is no condensation warranty on any headlight that has been previously opened prior to the Xenon Design Creations service. Many times, we see headlights that have never been opened for any type of modifications, which have traces of condensation and/or debris. In some cases, this can be a result of not using proper rear headlight caps or even a poor seal from the factory. If condensation occurs within 1 year of the original purchase date, we ask the customer to ship the lamps back to us so we can reseal them. Any related shipping costs will be charged to the customer. Every set of lights we open receive additional butyl sealant to prevent condensation issues.
Angel Eye / Strip / Demon Eye Warranty
Xenon Design Creations supplies only high quality and trusted LED powered angel eyes, strips, and demon eyes. However, due to the nature of the environment where these products are installed, they are only covered under the products warranty period. Any related labor to repair or replacement, will be charged directly to the customer.
Painting Warranty
Xenon Design Creations painting services are under warranty in the event of any chipping, fading, or other paint related issues for 1 year. Due to the sealant environment of a headlight, haze on the inner lenses can form over time; which is not covered under any warranty. If any portion of the housing is directly in front of the projector, it is possible that the paint becomes greasy or even bubbles up; which also is not covered under warranty.
Aftermarket / Non-OEM Headlights Warranty
Aftermarket headlights are excluded from any type of craftsmanship or condensation warranty. Should the lights need to be serviced, there may be an additional charge for labor due to poor quality and inconsistency issues. We determine the warranty claim on a per case basis.
